FAQ

Frequently Asked Questions

1. How to buy it?
Confirm your order > Complete payment > Ready to pack and deliver

If you have any questions, feel free to contact us through our email tinnbutbut@daione.com

2. How to pay?
We accept payments through PayPal, Visa and Master credit cards.

3. Where do we ship and how to calculate shipping rate and time?

  • Deliver to Hong Kong, Malaysia, Singapore and Thailand.
  • Shipping rate and shipping time
    Shipping rate will be calculated by delivered location and total weight of your order.
      4. When does my box ship and how long will it take to arrive?

      All products are pre-order. You can start ordering from Nov. and we’ll deliver to you in Dec.! You can go to the order status page to check the progress of your order.

      5. How to search the progress of my order?
      Customers can visit the order status page to check the progress of your order as it's fulfilled. When we update order confirmation and shipping statuses, you will receive a link to the order status page by email.

      6. How to adjust, add or combine order?
      If you have any questions about adjusting your order, please send the messages to tinnbutbut@daione.com, we’ll help you to solve the problems.

      7. Do we provide services like return, exchange, or free return within 7 days?
      Since our products are food with timeliness, and need to ship by air. Therefore, we don’t provide a free return within 7 days.